Confirmed Service Customer
On May 30th I went to Stingray's website and scheduled a service appointment for my A/C. The online scheduler gave me an appt for May 31 at 8:am. I came in to my job late just to get my car there for the service only to find out after I had to make contact with your team that the machine to evaluate the problem was down and that a service tech was on the way to fix it. I waited for a call from your team which I never received. I again had to make contact. I told the service team I would pick up my car on Friday the second but because weather conditions were terrible I decided I would pick it up on Saturday. Unforeseen circumstances did not allow me to get it Saturday. Monday I had to again initiate a call to your team about the diagnostic repairs and the service to my vehicle. Only once this whole time did I have any communication by your team member and that was Friday with no updates on the machine being fixed. Poor communications from your service team!! Tuesday June 6th I called again far an update on my vehicle and the service team member finally said the machine was working and quoted me an estimate for the repairs. After initially telling her no I would come get my car I called her back and said to go ahead with the repairs. I then spoke to my husband who said not to have it repaired at your location. Your team member said they pulled it to the service area and my husband said again not to work on it. I was told several times I would still be responsible for the diagnostic evaluation but who to say after the length of time that it took to have it repaired it was evaluating problems correctly. Long story short I paid for the diagnostic service just to find out your team released all the Freon from my A/C and now I have to bear the cost of having the Freon replaced. I truly hope this is read and that it is understood what a customer goes thru with the lack of communication from a business. Poor customer service.
Laurie K.
WAUCHULA,
FL
Business Response
Laurie, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (863) 578-4696 at your earliest convenience to discuss how we can turn this experience into a positive one.
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